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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.


Bezoek ons en bekijk de Eurotrac producten op de volgende evenementen


Eurotrac actief sinds 2004 op de Europeese markt met tractoren en wielladers
Eurotrac is een onderdeel van de "de Heus Groep". Een bedrijf met bijna honderd jaar ervaring en expertise op het gebied van tractoren, wielladers en werktuigen. Door deze ruime ervaring zijn alle modellen in het uitgebreide Eurotrac-gamma zorgvuldig samen gesteld met de juiste componenten Hierdoor kunt u iedere dag van het jaar vertrouwen op uw Eurotrac.

Onderhoud & Onderdelen

Rechtstreeks contact van fabrikant naar de dealer garandeert korte lijnen en een razendsnelle levering. Een Europees dealernetwerk verzekert altijd een verkoop- en steunpunt bij u in de regio. Onze medewerkers voorzien u graag van deskundig advies. Door gebruik van uitsluitend orginele delen blijft de kwaliteit gewaarborgd.
Voor onderhoud van u Eurotrac kan u terecht bij een van onze dealers die te vinden zijn op de dealer lijst.


Alle Eurotrac producten zijn standaard voorzien van 2 jaar fabrieksgarantie. Hiermee kunt u 365 dagen per jaar vertrouwen op uw tractor of wiellader. Hij is er wanneer u hem nodig heeft. Voor service en onderhoud kunt u zich richten tot een dealer bij u in de regio. Hiermee garanderen wij persoonlijk contact en een vertrouwd gezicht.

Eurotrac dealers

Bij alle aangesloten Eurotrac dealers vindt u een ruime voorraad aan nieuwe en gebruikte tractoren en wielladers. Zij zijn het aanspreekpunt voor onderhoud en service.

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